With more than 15 years’ experience in analytics and research, Microware has developed applications that generate significant value and enhance customer experience management from end to end. This leverages large data sets that span internal data, customer contact details, internet contact information, and external data.
These services are offered either as point solutions that focus on the pain areas or as benchmarking and consulting services as per your needs.

We also offer a highly successful self-funding program called the Contact Center Analytics Program (CCAP). Companies across several industry levels leverage this to experience a quantum leap in performance and realize significant cost savings. Partnering with us through this unique program can make your contact center best-in-class. This program offers a combination of consulting and implementation services which focus on continual optimization, the use of advanced analytic techniques, and improvements to achieve sustained results and benefits